If you are a human resource (HR) professional, you are also a designer by default. Much like user experience designers, HR is the design lead of employee experience (EX). Over the years, EX has become a giant vortex in HR. Though it seems simple to understand, it can be tough for organisations to execute what employees deem to be ‘great’ EX. Studies have shown that poor EX leads to disengaged employees, costing organisations $450 to $550 billion in lost productivity annually.
Vision of creating a Smart City Founded in 1980, Lim Kee Food Manufacturing is one of the largest distributors of fresh pau in Singapore. Having started out as a humble industrial factory at Ang Mo Kio Industrial Park 1, the company has since grown and expanded aggressively to occupy its own office and production facility in Woodlands. To meet the demands of the morning breakfast crowd, Lim Kee’s production team works from 11pm till daybreak to churn out fresh paus, ready for